Our Services

RESIDENTIAL CARE SERVICES

All our care and support staff have experience in providing special care and support on a one-to-one basis.  Our staff are trained and experienced in working with service users  of various needs and groups…:

  • Older people
  • Service users (young people and adults) with physical disabilities
  • Service users (young people and adults) with Sensory Disabilities

Our care and support workers also have experience of working in many different care settings including:

  • Day Care Centres
  • Residential Homes
  • Nursing Homes
  • The Community
  • Supported Housing

Our Residential Care Services are focused on activities not limited to followings:

  • We assist the elderly, physically disabled and severely or terminally ill to live in a dignified environment.
  • We provide residential Health and safety risk assessments to clients, make recommendations to responsible social team for controlling/eliminating identified hazards.
  • Provide house chores that promote environmental hygiene and client’s comfort.
  • Domestic support of ‘Activities of Daily Living’ e.g preparation of meals, manage and monitor stock of essential commodities.
  • Laundry, ironing and general housekeeping.
  • Accompanying clients to access outdoor /community activities,
  • Safeguarding clients when commuting (escort) from home to outdoor activities and back.
  • We ensure clients are not isolated from essential social activities and family contacts to ensure dignity is enhanced.
  • We respond appropriately to clients’ private needs and preferences as we deem legitimate

We specialize in providing the very best in bespoke personal care services for all clients of various needs, giving the support and assistance they require to continue a dignified life in the comfort of their homes.

From assisting with a few household chores for half hour a day through to full 24 hours round the clock care, we listen to your preferences and tailor your customized care package that will give you all the needed support to help you live your life.

These services are provided in your own home at a time that is most suitable and convenient for you and all the parties involved in your care, providing the flexibility to control all circumstances of your health care needs.

Our Primary Focus:
We aim at what is driven by the needs and aspirations of our service users by listening to them.

Fitness of purpose:
We are committed to achieving our stated aims and objectives through reviewing our service and we welcome and feedback from our service users and their representatives.

Completeness:
We aim to provide a package of care, working with other agencies to meet the needs and preferences of our service users.

Implementing Assessment Needs:
The care we provide is based on the thorough assessment of needs and the systematic and on-going planning of care for each service user made in conjunction with care managers and other health professionals.

Quality Assurance:
We are committed to providing a quality service and to continuous improvement of the care we provide. In doing this, we use proactive quality assurance and control programs to evaluate and implement identified continual improvement plans, such as spot checks, feedback questionnaires, scheduled management inspections, care services logging and reporting, remote “Care For IT” electronic workers’ attendance monitoring , joint periodic review meetings etc. to ensure our delivery is suitable, adequate and effective.

DOMICILIARY CARE SERVICES

SPECIALIST CARE SERVICES

We pride ourselves in highly  qualified and competent personnel who delivers individualized specialist care to the highest practicable standards.

We offer services in the following basic areas but not limited :

  • Dementia and Elderly Care
  • Alzheimer
  • Physical disability
  • 24 hour live-in services
  • Reablement and  Rehabilitation
  • Respite
  • Escortion
  • Budgeting and Finance management

Palliative or End-of- Life Care:

As life’s journey draws to a close, you can be rest assured that your loved one is receiving the care they deserve. Our multi-disciplinary Palliative care teams offer clients the care, treatment and compassion that make the final stages of life more comfortable and less distressing – for your loved one, you and your family.

Bereavement support is also available for families, friends and loved ones to help them understand the care required and come to terms with their loss and grief

Respite:

Carers need support too and a break from their caring roles. We provide quality care to people directly in their homes, while their primary carers take a break or the time they need to complete daily activities and do the things they enjoy doing.

Chronic or Debilitating Health Condition:

To assist with your independence, we offer programs that encourage and support you to pro-actively maintain long-term health and well-being. We support you in taking positive steps in managing your own health and manage your disease in a way that allows you to continue living your life as fully as possible.

Physical Disability:

We also work with carers and families of  adults with disabilities to develop a transition program to assist in moving from school to adult life.

Budgeting ,Finance Management (Individual Service Funds(ISF) and contracting for flexible support:

We offer services to clients who want to privately manage their care.We assist in budgeting,track expenditures, support when you’re banking, bills payment,postal needs, shopping and other financial and daily life engagements which you are currently not able to complete  due to your condition.

Support to stay well:

Our high quality care at home services aim at providing the essential day-to-day care that you need following discharge from hospital, old age,illness etc. We can also offer longer term domiciliary care and support to prevent the onset of associated medical conditions and admission to hospital.

They  include:

  • Personal care including skin care, washing, dressing and toileting
  • Helping you to eat  when this is difficult
  • Providing support with social activities and hobbies
  • Household chores such as cleaning, shopping and laundry
  • Assistance with your medication(prompt ,supervise,safe keeping and replenish when required)
  • Encouragement to maintain your independence

Health, Safety, Moving and Handling Assessments:

Before providing services we will always visit you at home to carry out a risk assessment and create a customized care, moving and  handling plan. This sets out the tasks we will carry out and determines how they can be accomplished safely building in your preferences. We do this to prevent injuries to you and our staff. We follow clear policies and best practices to make sure we always provide safe and effective domiciliary care and support.

At D Platinum Services, we strive to achieve the right balance between your preferences and rights with how your care and support is provided and the personal  safety  of everyone involved in care including your family members and visitors. Your peace of mind is important to us, so we work with you to reduce environmental risks, to make sure the right equipment is in place and to allocate domiciliary care staff with the right level of training and skills.

Rehabilitation:

Our staff will support you to gain back the full use of your body where they have been less functional due to your health status

Cleaning and Housekeeping:

Blitz and spring cleaning services are offered by our company , but this requires you to make a separate arrangement and funding for this to be done.   We do not repaint or decorate walls.

Your daily housekeeping is our responsibility and this is offered to you under our domestic care services package for which you need no separate payment.

A summary of all Social and Health Care Mandatory training are covered during our initial induction sessions for new joiners. Subsequently, some formal classroom and practical training sessions providing more in-depth information will be attended.

All mandatory training will be covered during induction sessions. Some formal training sessions providing more in-depth information will be attended and certification given on successful completion in accordance with standards 1-10 of the National Minimum Standards as listed below:

  • The roles of the Healthcare Support Worker and Adult Social Care Worker
  • Your personal development
  • Effective communication
  • Equality, diversity and inclusion
  • Duty of care
  • Safeguarding
  • Person-centered care and support
  • Health and safety
  • Handling information
  • Infection prevention and control

Competence Based Development (CBD):

  • Essential to the delivery of all services are qualified management and specialized support personnel.
  • We have support personnel with minimum of NVQ level 2, and we assist them with continuous professional development to build up and upgrade their skills  to NVQ3-NVQ5 accordingly.
  •  We ensure our staff have minimum cognate experience of twelve (12) months at recruitment,
  • We invest and implement a training matrix for workers deployment for specialized conditions not limited to sensory impairment (deaf, dumb & blind), paraplegia, aggression, conflict and adult abuse etc.
  • We deliver services with staff who are put on our competence assurance based development programs to ensure we are up-to-date in the industry

RECRUITMENT & PROFESSIONAL TRAINING